Resolve e-Return Receipt signatures not on pitneybowes.com

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Products affected: your pitneybowes.com account

Issue

Your e-Return Receipt signature files are not available on pitneybowes.com.

Cause

  • The item has not been delivered
  • The item was delivered recently and enough time has not elapsed for the e-Return Receipt signature to be uploaded to pitneybowes.com
  • The item was not processed with e-Return Receipt
  • Monday is/was a federal holiday

Resolution

If you are unable to locate an e-Return Receipt signature on your online account, do the following:
  • Ensure the status of the item is delivered. This can be done by viewing the Status column on the Pitney Bowes website.
  • Ensure the item was processed with e-Return Receipt. This can be done by viewing the Cost column on the Pitney Bowes website. The cost of the item should be greater than $5.50 (postage + certified + e-Return Receipt).
  • Ensure enough time has passed for the e-Return Receipt to be available on the Pitney Bowes website. This can be done by viewing the Status Date column on the Pitney Bowes website.
    • The e-Return Receipt signatures are sent from the USPS to the Pitney Bowes website once per week, on Mondays. If Monday is a federal holiday, the e-Return Receipt signatures will be sent from the USPS to the Pitney Bowes website on Tuesday. 
    • Typically, if an item is delivered early in the week (Monday, Tuesday, Wednesday, Thursday), the e-Return Receipt signature will be available on the Pitney Bowes website the following Monday. If an item is delivered late in the week (Friday, Saturday, Sunday), the e-Return Receipt signature will be available on the Pitney Bowes website either the following Monday or the second following Monday.
 
HolidayWhen it occurs
New Years DayJanuary 1
Martin Luther King DayThird Monday of January
Presidents DayThird Monday of February
Memorial DayLast Monday of May
Independence DayJuly 4
Labor DayFirst Monday of September
Columbus DaySecond Monday of October
Veterans DayNovember 11
Christmas DayDecember 26

UPDATED: August 14, 2021