"Invalid customs option type" message with FedEx International return label in SendPro Enterprise

Learn how to resolve the message "Invalid customs option type" when creating a FedEx International return label in SendPro Enterprise.
Products affected: SendPro® Enterprise

Issue

When creating a FedEx International return label in SendPro® Enterprise, the message "Invalid customs option type" appears.

Cause

The Custom Return Reason and Custom Return Description fields were not completed.

Resolution

On the Returns tab, change the Custom Return Reason to Other and fill out the Custom Return Description field.

UPDATED: August 14, 2021

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