Resolve error 019861001B "Tape jam" on the Connect+ series and SendPro P series
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Connect+® displays error 0198-61-001B "Tape jam" and will not print tapes.
Cause
The tape is jammed.
Resolution
Follow these steps to resolve this error:
- Open the smoke colored cover on the top of your Connect+.
- Locate the blue lever on the right and pull it toward the left to release the tape.
- While holding the lever to the left, pull the tape out.
- Tear any damaged tape off the roll.
- Reinstall the tape.
- Select Feed forward on the screen.
- If the Feed forward option isn’t on the screen, select Home key at the top of the screen.
- Select Settings.
- Select Hardware.
- Select Tape.
- Select Feed Forward.
- Retry the tape.
UPDATED: August 14, 2021
