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Pitney Bowes Support
Resolve error 019861001B "Tape jam" on the Connect+ series and SendPro P series
Resolve error 019861001B "Tape jam" on the Connect+ series and SendPro P series
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Connect+® displays error 0198-61-001B "Tape jam" and will not print tapes.
Cause
The tape is jammed.
Resolution
Follow these steps to resolve this error:
Open the smoke colored cover on the top of your Connect+.
Locate the blue lever on the right and pull it toward the left to release the tape.
While holding the lever to the left, pull the tape out.
Tear any damaged tape off the roll.
Reinstall the tape.
Select
Feed forward
on the screen.
If the
Feed forward
option isn’t on the screen, select
Home
key at the top of the screen.
Select
Settings
.
Select
Hardware
.
Select
Tape
.
Select
Feed Forward
.
Retry the tape.
If the issue is not resolved, contact customer support. Please have your model number ready.
UPDATED: September 01, 2017
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