Error 03114100AA "Out of E-Z Seal" message on the Connect+ series and SendPro P series
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Connect+® / SendPro™ P Series displays error 0311-41-00AA "Out of E-Z Seal" and will not seal.
Cause
The machine is out of E-Z Seal®.
Resolution
To refill the E-Z Seal sealing solution bottle:
- Open the supplies cover and lift out the envelope sealant bottle. The bottle is located to the far left of the tape roll.
- Remove the cap from the bottle.
- Add enough E-Z Seal to bring the level up to the bottom of the throat of the bottle.
- Do not overfill the envelope sealant bottle. If you do overfill it, pour some of the E-Z Seal back out until it is at the correct level.
- Make sure you do not spill any solution in the tape well. If the tape gets wet, it can warp and cause a stoppage.
- Replace and tighten the cap and return the bottle to its original position.
- Close the supplies cover.
- Select the gear icon from the lower right corner of the Home screen.
- Select Shut Down from the menu.
- Select Shut Down from the pop-up.
- Wait for the display and blue light to go out. This may take a few minutes.
- Press the Power button.
UPDATED: March 19, 2019
