Resolve error 019861001A "Out of E-Z Seal" on the Connect+ series and SendPro P series
Learn how to resolve error 019861001A "Out of E-Z Seal" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Connect+® / SendPro™ P Series displays error 0198-61-001A "Out of E-Z Seal" and will not seal.
Cause
The Connect+ or SendPro P Series is out of EZ-seal®.
Resolution
Follow these steps to refill the EZ-seal sealing solution bottle:
If your issue is not resolved, contact customer support. Please have your model number ready.
- Open the supplies cover and lift out the envelope sealant bottle. The bottle is located to the far left of the tape roll.
- Remove the cap from the bottle.
- Add enough E-Z Seal to bring the level up to the bottom of the throat of the bottle.
- Do not overfill the envelope sealant bottle.
- Make sure you do not spill any solution in the tape well. If the tape gets wet, it can warp and cause a stoppage.
- Replace and tighten the cap and return the bottle to its original position.
- Close the supplies cover.
If your issue is not resolved, contact customer support. Please have your model number ready.
UPDATED: June 14, 2021
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)