Error 03114100AD "Out of Tape" message on the Connect+ Series, SendPro P

When the meter runs out of tape it displays error code 0213420019, 0198610011, or 03114100AD "Out of tape".
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The error 03114100AD "Out of tape" or one of these error codes appears:

  • 0213420019
  • 0198610011


The meter ran out of tape.


Step 1: Watch the animated demonstration to see how to load a new tape roll

Tape loading

Important: The Connect+, SendPro P requires tape to print postage, even if you only print on envelopes.

Step 2: Follow the instructions on the screen

Follow the instructions on the screen to load a new tape roll.

  1. Press the Rewind button.
  2. Remove the old tape roll.
  3. Insert the new tape roll.
  4. Take the tape from the bottom of the roll and insert it into the rollers.
  5. Press Forward.
  6. The tape should now be ready for use.

If you need further assistance, please contact us.

UPDATED: March 07, 2023