Resolve "failed to create bootstrapper extraction folder. (2200)" when running SendSuite Live utility update

Print this support article
Products affected: SendSuite® Live


When installing an SendSuite® Live utility update (scale, meter or printer) in Internet Explorer, the error message "failed to create bootstrapper extraction folder. (2200)" is displayed.


This is a Windows Operating System error message. 


Consult with your IT department to verify the following:
  • Ensure that the Windows user has full domain administrative rights.
  • Ensure that there are no restrictions on running an .exe file.
Note: If running in a virtual environment, the IT department may need to update the appstack layer where the download file is located.

UPDATED: August 14, 2021