Resolve "failed to create bootstrapper extraction folder. (2200)" when running SendSuite Live utility update

Learn how to resolve the error "failed to create bootstrapper extraction folder. (2200)" when running a SendSuite Live utility update (scale, meter or printer) in Internet Explorer.

Products affected: SendSuite® Live

Issue

When installing an SendSuite® Live utility update (scale, meter or printer) in Internet Explorer, the error message "failed to create bootstrapper extraction folder. (2200)" is displayed.

Cause

This is a Windows Operating System error message.

Resolution

Consult with your IT department to verify the following:

Ensure that the Windows user has full domain administrative rights.
Ensure that there are no restrictions on running an .exe file.

Note: If running in a virtual environment, the IT department may need to update the appstack layer where the download file is located.

UPDATED: August 14, 2021

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