Resolve "failed to create bootstrapper extraction folder. (2200)" when running SendSuite Live utility update

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Products affected: SendSuite® Live

Issue

When installing an SendSuite® Live utility update (scale, meter or printer) in Internet Explorer, the error message "failed to create bootstrapper extraction folder. (2200)" is displayed.

Cause

This is a Windows Operating System error message. 

Resolution

Consult with your IT department to verify the following:
  • Ensure that the Windows user has full domain administrative rights.
  • Ensure that there are no restrictions on running an .exe file.
Note: If running in a virtual environment, the IT department may need to update the appstack layer where the download file is located.

UPDATED: August 14, 2021