Resolve "failed to create bootstrapper extraction folder. (2200)" when running SendSuite Live utility update

Learn how to resolve the error "failed to create bootstrapper extraction folder. (2200)" when running a SendSuite Live utility update (scale, meter or printer) in Internet Explorer.
Products affected: SendSuite® Live

Issue

When installing an SendSuite® Live utility update (scale, meter or printer) in Internet Explorer, the error message "failed to create bootstrapper extraction folder. (2200)" is displayed.

Cause

This is a Windows Operating System error message. 

Resolution

Consult with your IT department to verify the following:
  • Ensure that the Windows user has full domain administrative rights.
  • Ensure that there are no restrictions on running an .exe file.
Note: If running in a virtual environment, the IT department may need to update the appstack layer where the download file is located.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)