"SendPro has stopped" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

When using the Trackable Labels or Shipping Labels application, the message "SendPro has stopped" appears. 

Cause

There may be an issue with address verification.

Resolution

A Pitney Bowes representative must resolve this issue. Contact technical support for assistance. 

UPDATED: September 22, 2021