“No printer detected” message or error 1E44 on the Connect+ Series and SendPro P

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

When using the SendPro Shipping app on the Connect+ Series / SendPro P, the error message “No printer detected” or the error 1E44  displays and your meter cannot connect to the Datamax W1110, Brother QL-1050 printer or Brother QL-1100.

Cause

  • The wrong label size was selected.
  • Your meter lost its connection to your printer.

Resolution

To resolve communication issues between your meter and your printer:

  1. Check your label size
  2. Refresh your meter’s USB connections
  3. Restart your meter

Solution 1: Check your label size

When creating a label on the SendPro Shipping app Print-Preview screen:

  1. Tap Print.
  2. Ensure that you select the 4x6 label size.

If this does not resolve your issue, try Solution 2.

Solution 2: Refresh your meter's USB connections

  1. Return to the Home screen.
  2. Tap Settings (under the Mailing app).
  3. Tap Hardware.
  4. Tap External Printers.
  5. Tap Refresh Printers.
  6. Try printing your shipping label again.

If this does not resolve your issue, try Solution 3.

Solution 3: Restart your meter

  1. Unplug the USB cable from your printer .
  2. Select the gear from the lower right corner of your Home screen.
  3. Select Shut Down from your menu.
  4. Select Shut Down from the pop-up dialog box.
  5. Wait for the screen to turn off and the Power button (blue light on the front) to turn off.
  6. Wait 10 seconds.
  7. Press the Power button to turn your meter back on.
  8. Once your meter powers up, plug in your printer.

If you need further assistance, please use the Contact Us options below. Have your model and serial number ready.

UPDATED: June 14, 2021