Error VR01 or VR04 on the SendPro C, SendPro+ with PCN 8H00
Products affected: SendPro® C, SendPro®+ (8H00)
Issue
Error VR01 or VR04 appears and the device will not print.
Cause
The device base cannot initialize the rates manager, or the device is not on the account.
Resolution
- Tap Settings.
- Tap Postage Refills.
- Wait for the postage balance to update.
- Tap Update now.
- Unplug the power cord. The screen turns off after 10 seconds.
- Wait 2 minutes.
- Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
- Quickly tap and release the power button to turn the device back on.
- Tap SendPro Apps on the Home screen, then tap Rates & Updates, or,
- Tap the double-headed arrow at the bottom of the Home screen, then tap Rates & Updates.
UPDATED: September 14, 2021
