"Unable to obtain a server-assigned IP address. Try again later or enter an IP address in Network setting" message on a Tracking Assistant used with SendSuite Tracking or SendSuite Arrival

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Products affected: SendSuite® Tracking, SendSuite® Arrival®

Issue

When a Tracking Assistant is inserted into a single-bay USB cradle, the message "Unable to obtain a server-assigned IP address. Try again later or enter an IP address in Network settings." is displayed on its screen.

Tracking Assistant error

Cause

The Tracking Assistant's Device ID is associated with the wrong partnership in Windows Mobile Device Center (WMDC).

Resolution

Update the partnership in WMDC to point to the correct Device ID. For details, see Changing the Device ID of a Tracking Assistant in Windows Mobile Device Center .

UPDATED: February 18, 2021