"Reading" message and no weight displayed on the SendPro Mailstation

If your SendPro Mailstation displays "Reading" when you place a letter on the scale but does not display the weight, follow these steps to resolve the issue.
Products affected: SendPro® Mailstation


The device displays "Reading" when you place a letter on the scale and does not display the weight.


Internal error


Try these solutions in order:

Zero the scale

  1. Remove any items from the scale.
  2. Tap Weight.
  3. Tap Zero Scale.

You can now weight the mail piece again.

If the issue is not resolved:

  • Try connecting the scale to a different USB port

If the issue is not resolved:

Restart the device

  1. Hold the power button until the screen displays "Shutting Down."
  2. Once off wait 5 seconds.
  3. Tap the power button.

If the issue is not resolved:

Hard-reboot the device

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button

If you need further assistance, please contact us.

UPDATED: March 11, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)