No power, no display or a blank screen on the mailstation series

Your meter may have lost power, or be in sleep mode, or your display settings may not be optimized correctly. Learn how to resolve no power, no display, or a blank screen on the mailstation and mailstation2.
Products affected: mailstation™, mailstation2™

Issue

The meter display screen is blank.

Cause

Your meter may have lost power, be in sleep mode, or your display settings may not be optimized correctly.

Resolution

Try these solutions to resolve your issue:

Solution 1: Check sleep mode

The meter may be in sleep mode.
  1. Press any button to wake up the meter.

Solution 2: Check the power to the meter

  1. Check that the power cord plugs securely into the back of your meter and a working electrical outlet. If the power cord plugs into a power strip, plug the power cord into a wall outlet instead.
  2. Restart your meter:
    1. Remove the power cord.
    2. Wait for at least one minute.
    3. Plug the power cord back in securely.
  3. The print cartridge should move while powering up which indicates you have power to your meter.
If you need further assistance, please use the Contact Us options below.

UPDATED: April 04, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)