Resolving no power, no display or a blank screen on the mailstation series

print
Products affected: mailstation™, mailstation2™

Issue

The meter display screen is blank.

Cause

Your meter may have lost power, or be in sleep mode, or your display settings may not be optimized correctly.

Resolution

Your meter may have lost power, or be in sleep mode, or your display settings may not be optimized correctly. Try these solutions to resolve your issue:

Solution 1: Check sleep mode

The meter may be in sleep mode.
  1. Press any button to wake up the meter.

Solution 2: Check the power to the meter

  1. Check that the power cord is securely plugged into the back of your meter and a working electrical outlet. If the power cord is plugged into a power strip, plug the power cord into a wall outlet instead.
  2. Restart your meter by removing the power cord, waiting for at least one minute and then plugging it back in securely. The print cartridge should move while powering up which indicates you have power to your meter.

Solution 3: Optimize the display

Perform these steps on your meter to adjust display contrast. You can do these steps even if you cannot see anything on the screen.
  1. Press Menu.
  2. Press Review (up).
  3. Press Enter/yes twice.
  4. The meter is now in the Change Display Contrast menu. Press Review (up) to increase contrast.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: December 14, 2020