How to resolve an overfilled postage meter

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Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™ DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, DM Infinity™, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro™ P1000, SendPro™ P1500, SendPro™ P2000, SendPro™ P3000


You have refilled your meter for too much postage.


You chose an amount greater than intended, or the postage meter refilled more than once.


If you have accidentally overfilled your postage meter, please use the Contact Us options below Monday through Friday, from 8 am to 8 pm Eastern Time. Please have your model number ready.

Note: Do not request a refund to reverse a meter refill.

UPDATED: September 05, 2019