Resolve envelopes not sealing on the DI200 or Relay 1000
Products affected: DI200™, Relay™ 1000
Issue
Envelopes are not sealing or are sealing incompletely.
Cause
Envelopes are not getting sufficiently moistened.
Resolution
Follow these steps to improve sealing:
- Confirm that the Seal indicator is lit.
- Confirm that there is plenty of solution in the moistener tank. The tank is located beneath the Start and Stop button.
- Pull the moistener tank out and wipe off the wicks. If wicks are worn and dirty, order new wicks.
- If the sealer has new wicks, wait ten minutes to ensure that the sealant has soaked into the wick sufficiently, then try again. Prime the wicks by rubbing a finger across the top of wicks.
- Confirm that the machine is on a level surface. The sealing solution may be favoring one side of the sealer unit.
- Turn the Safe Seal on to ensure that the machine allows enough time to transfer the sealant to the envelope flaps:
- Press Menu/Enter until Safe Seal is Off. Change? is displayed.
- Select Yes.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.
UPDATED: August 14, 2021
