Unable to print Trackable Labels on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)
Issue
The SendPro C device will not print a label and no error message appears.
Cause
- There may be a problem with the printer.
- The label size may be incorrect.
- The top cover may be open.
Resolution
Solution 1: Change the default label size
- Tap the Settings icon on the toolbar.
- Swipe down and select Label Options.
- Change the format to Roll - 4 x 6.
In addition to setting the default label size on the SendPro C Lite, SendPro C, SendPro+, you may need to use a computer to sign into SendPro Online and set the label default size there as well.
Solution 2: If the printer has a solid green light
- Connect the USB cable into both the printer and SendPro C Lite, SendPro C, SendPro+ device.
- Switch the USB cable and plug it into another USB port available on the back of the device.
- Restart the device:
- Unplug the power cord.
- Wait for the display to turn off.
- Wait one minute and turn the power back on.
Solution 3: If the printer has a flashing red light
- Load and align the labels correctly.
- Make sure that the paper sensors are clear from any dust or debris.
- Close the top cover firmly.
UPDATED: February 17, 2021
