Resolve slow shipment processing in SendSuite Live

Learn how to resolve slow performance when processing shipments in SendSuite Live.
Products affected: SendSuite® Live

Issue

When processing shipments in SendSuite Live, it is taking a long time for the shipment to complete.

Cause

Caching is not enabled.

Resolution

Note: Only IT personnel with administrator-level access to the SendSuite Live Application server can perform this procedure.
  1. On the Application server, go to Start > All Programs > SendSuite Live > Server Configuration Utility. Right-click on Server Configuration Utility and select Run as administrator.
  2. Under Administrator Tools, set Enable Caching to True.
  3. Reset Internet Information Services (IIS) .
If this does not resolve the issue, or if the SendSuite Live server administrator is not available, contact client support.

UPDATED: January 11, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)