Skip to main content
Related Search Topics: Printing
Print this support article

Resolve printer not responding when printing on printers DA50S, DA70S, and more

Learn how to resolve printer not responding when printing on DA70S, DA75S, DA50S, and DA55S printers.
Products affected: DA70S, DA75S, DA50S, DA55S

Issue

The printer is not responding.

Cause

  • Cable connections are loose or damaged
  • The incorrect print driver is installed
  • There is a memory issue on the printer

Resolution

To resolve this issue:
  • Confirm that the cables are securely connected to the printer.
  • If a network connection is used, confirm that the network is available.
  • Confirm that the correct print driver is installed.
  • Clear the printer memory:
    1. Turn the printer off.
    2. Wait 1 minute.
    3. Turn the printer back on.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: June 15, 2021