Skip to main content

Resolve printer not responding when printing on printers DA50S, DA70S, and more

print
Products affected: DA70S, DA75S, DA50S, DA55S

Issue

The printer is not responding.

Cause

  • Cable connections are loose or damaged
  • The incorrect print driver is installed
  • There is a memory issue on the printer

Resolution

To resolve this issue:
  • Confirm that the cables are securely connected to the printer.
  • If a network connection is used, confirm that the network is available.
  • Confirm that the correct print driver is installed.
  • Clear the printer memory:
    1. Turn the printer off.
    2. Wait 1 minute.
    3. Turn the printer back on.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: May 12, 2020

Contact Us
Live Chat
Open Now Mon - Fri, 8am - 8pm ET Sales team hours are 8am - 6pm ET
Live Chat
Live Chat is currently unavailable. Chat is available Mon - Fri, 8am - 8pm ET
Create a case
Submit support requests (Sign in required)