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"We could not process your payment" message on the Connect+ series and SendPro P

The message "We could not process your payment" means that there are not enough funds available in your Pitney Bowes Reserve Account or Purchase Power Account.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

When adding postage on the Connect+ series or SendPro P, the message "We could not process your payment" appears.

Cause

There are not enough funds available in your Pitney Bowes Reserve Account or Purchase Power Account.

Resolution

If the balance in your is less than the amount you are trying to add, add funds to your .

If the available credit in your is less than the amount you are trying to add, make a payment on your , or request a Purchase Power credit limit increase through Pitney Bowes.

UPDATED: July 03, 2024