"We could not process your payment" message in SendPro Online or PitneyShip
If the balance in your Reserve Account is less than the amount you are trying to add, add funds to your Reserve Account.
If the available credit in your Purchase Power Account is less than the amount you are trying to add, make a payment on your Purchase Power Account, or request a Purchase Power credit limit increase through Pitney Bowes.
If you need further assistance, please contact us.
UPDATED: April 25, 2022