Label printed on 1E26 label printer used with SendSuite Tracking, SendSuite Live, SendSuite Xpress, Ascent, or SendSuite Arrival not scanning

Learn how to resolve a label that was printed on a 1E26 label printer used with SendSuite Tracking, SendSuite Live, SendSuite Xpress, Ascent, or SendSuite Arrival not scanning.
Products affected: 1E26 label printer, SendSuite® Live, SendSuite® Tracking, SendSuite® Arrival®, SendSuite® Xpress, Ascent™

Issue

A label that was printed on a 1E26 label printer does not scan.

Cause

The correct printer driver is not installed.

Resolution

Follow these steps to install the correct print driver:
  1. Uninstall the existing print driver:
    1. Select Windows Start > Devices and Printers.
    2. Right-click on the printer and select Remove device.
    3. Select Yes to confirm.
    4. Click once on another printer to select it.
    5. In the toolbar at the top, select Print server properties.
    6. Select the Drivers tab.
    7. Select the driver for this device and select Remove.
    8. Select Remove driver and driver package.
    9. Select OK.
  2. Download the latest version of the print drivers from Datamax Oneil site.
  3. Double-click on the downloaded file and follow the instructions on the screen to install the new driver.
If this does not resolve the issue, contact software support.

UPDATED: February 28, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)