T741, T742, T745, or T746 handheld will not scan with SendSuite Arrival

Learn how to resolve a T741, T742, T745, or T746 handhelds that will not scan with SendSuite Arrival.

Products affected: T741, T742, T745, T746, SendSuite® Arrival®

Issue

The handheld will not scan.

Cause

A service on the Tracking Assistant may have stopped.

Resolution

Follow these steps to restart the Tracking Assistant:

Press and the hold the power button for about 10 seconds or until the screen goes black or blank.
Press the power button to turn it back on.

If that does not resolve the issue, try resetting the Tracking Assistant. See Resetting a frozen or unresponsive T745 or T746 Tracking Assistant .

If that does not resolve the issue, contact software technical support.

UPDATED: August 19, 2025