Poor label print quality and label scanning issues in SendSuite Tracking

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Products affected: SendSuiteĀ® Tracking

Issue

Poor label print quality, such as blurring, fading, or streaking, which may lead to problems scanning barcodes.

Cause

The printer settings may be incorrect.

Resolution

Windows 7

  1. Select Start > Devices and Printers.
  2. Right-click on the label printer and select Printer Properties.
  3. Select the General tab > Preferences.
  4. Select the Graphics tab > Error Diffusion.
  5. Select Apply.
  6. Select OK.
  7. Select the Advanced tab > Printing Defaults.
  8. Select the Graphics tab > Error Diffusion.
  9. Select Apply.
  10. Select OK to close the Printing Defaults window.
  11. Select OK to close the Printer Properties window.

Windows 10

  1. Select Start > Settings > Devices > Printers & scanners.
  2. Select the printer.
  3. Select Manage.
  4. Select Printer Properties.
  5. Select the General tab > Preferences.
  6. Select the Graphics tab > Error Diffusion.
  7. Select Apply.
  8. Select OK.
  9. Select the Advanced tab > Printing Defaults.
  10. Select the Graphics tab > Error Diffusion.
  11. Select Apply.
  12. Select OK to close the Printing Defaults window.
  13. Select OK to close the Printer Properties window.

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UPDATED: April 06, 2020