White screen when opening Manage Accounts in Envelope Printing on the SendPro C, SendPro+
Products affected: SendPro® C, SendPro®+ (2H00, 8H00)
Issue
When opening Manage Accounts in the Envelope Printing or Printing on Envelopes application, a white screen appears.
Cause
Not stated
Resolution
- From the Manage Accounts white screen, tap the back arrow until you get to the Home screen.
- Unplug the power cord to the SendPro® C-Series meter.
- Wait one minute.
- Plug the power cord directly back into a wall outlet.
- Quickly tap and release the power button to turn the device back on.
- Verify the internet connection by tapping the USPS Mobile icon.
- If the website takes a long time to load, it means that your internet is slow.
- If the website does not load at all, see WiFi connection issues or Wired network connection issues to troubleshoot your connection issues.
-
Go back to Manage Accounts.
UPDATED: August 14, 2021
