Power light turns on and off before the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00) starts up

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When you turn the device on, the white power light turns on, then turns off before the device starts up.

Cause

Not stated

Resolution

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in. Check the wall outlet is functioning correctly
  4. Quickly tap and release the power button to turn the device back on.

Tips:

  • When turning the device on, just tap the power button. Do not hold it down.
  • When turning the device off, hold the power button for only 5 seconds.

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UPDATED: December 08, 2020