Shuttle jam on printers DA500-DA550, DA50S-DA75S, and W650-W790

Learn how to resolve a shuttle jam on DA500, DA550, DA50S, DA55S, DA70S, DA75S, W650, W670, W680, W700, W760, W770, and W790 printers.
Products affected: DA500, DA550, DA50S, DA55S, DA70S, DA75S, W650, W670, W680, W700, W760, W770, W790

Issue

There is a shuttle jam on the printer.

Cause

It is blocked with media or objects in the print, or the shaft is not clean.

Resolution

To relieve a shuttle head jam:
  1. Clear any media or blockage from the printer.
  2. Press the cartridge button + and verify the cartridge returns to the maintenance station:
  • If the shuttle head does not move or moves slightly or slowly, and the motor sounds like it is trying to perform normal operation, contact Pitney Bowes. The set screws on the motor pulley that drives the shuttle head belt may have come loose, and this situation requires a service call.
  • If the cartridge returns to the maintenance station, wipe the print head shaft with a dry, soft, lint free, cotton cloth.
  1. Remove the print head holder and clean it with a soft cloth.
  2. Replace the print head holder and resume operation.

UPDATED: August 14, 2021

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