Connection errors and messages on the mailstation series

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Products affected: mailstation™, mailstation2™

Issue

Your meter displays one of the following errors or messages and does not connect to the Pitney Bowes Data Center:
  • Error Codes on your meter: 010E, 10053, 10054, 1811, 1813, 1814, 1816, 1821, 1823, 1824, 1841, 1847, DE00, DE06, DE0F, DE1D, DE13, DE14, DE2A, DE2B, DE2C, DE29, ED00, ED31
  • Error on PC Meter Connect: E010E, E1811, E1813, E1814, E1816, E1821, E1823, E1824, E1841, E1847, EDE00, EDE06, EDE0F, EDE1D, EDE13, EDE14, EDE2A, EDE2B, EDE2C, EDE29, EDE31
  • System Messages: No Dial Tone, Gateway Address not set, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Server Time out, Data Center Timeout

If your error code or message is not listed here, search for it from the Pitney Bowes support page.

Cause

Your meter cannot connect to the server.

Resolution

Solution 1: Restart your meter

  1. Unplug your power cord.
  2. Wait one full minute.
  3. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.

If your issue does not get resolved by restarting, see Solution 2.

Solution 2: See the troubleshooting page for your meter's connection method

SmartLink
 PC Meter Connect
Communication Device
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: February 24, 2021