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Error 0213420027 on the SendPro MailCenter, SendPro P Series or Connect+ Series

Check that all jam release levers and covers are closed, check if there is a tape at the tape exit and restart your meter if the error 0213420027 appears.

Products affected: SendPro® MailCenter, SendPro® P Series, Connect+® Series

Issue

The error code 0213-42-0027 appears and the meter will not run mail.

Resolution

  1. Open all the covers and check that all the blue jam release handles are closed.
    Jam release lever closedJam release lever closedJam release lever closed
  2. Close all the covers.
  3. Make sure that there isn't any tape where the tape exits the meter. If you use the meter to moisten the tape, the tape does not fall into the catch tray. This can block a sensor and cause the error to appear.
    Tape exit
  4. Restart the meter. Follow these steps to restart safely:
    1. Select the Gear icon from the lower right corner of the home screen.
    2. Select Shut Down from the menu.
    3. Select Shut Down on the pop-up window.
    4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
    5. After the meter has been off for 10 seconds, press the power button to turn it back on.

UPDATED: November 12, 2026