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Resolve error code 0213420027 on the Connect+ series and SendPro P series

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 0213-42-0027 and will not run mail.

Cause

An error has occurred that is preventing the system from printing.

Resolution

To resolve this issue:
  1. Check that all blue jam release handles are closed and all covers are closed.
  2. If all covers are closed and the error persists, reboot the machine. Follow these steps to restart safely:
    1. Select the Gear from the lower right corner of the home screen.
    2. Select Shut Down from the menu.
    3. Select Shut Down on the pop-up.
    4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
    5. After everything has been off for 10 seconds, press the power button to power the machine back up.
If the error code returns, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: June 14, 2021

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