"Private IP not available" on the Connect+ series and SendPro P-Series

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The Connect+® / SendPro™ P-Series displays the message Private IP not available and takes over 10 minutes to start up.


An internal setting is incorrect.


This issue must be resolved by a Pitney Bowes representative. If you receive this error, contact technical support. Please have your model number and serial number ready.

UPDATED: June 14, 2021