Resolve System.Xml.XmlException: The 'X' character, hexadecimal value 0xXX, cannot be included in a name. when importing a file into SendSuite Live

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Products affected: SendSuite® Live


Attempting to process an imported file in SendSuite® Live results in an error such as:
"System.Xml.XmlException: The '<' character, hexadecimal value 0x3C, cannot be included in a name. Line 2, position 1488."

Note: There are several characters that may generate this message. The error message for each will specify a different character, hexadecimal value, and line and position numbers. In this example, the illegal character is the < character.


An illegal character is present in the data file.


To resolve this issue:
  1. Open the data file being imported.
  2. Locate the illegal character(s). If the line and position are not helpful, use Ctrl+f to search for the character.
  3. Remove the illegal characters.
  4. Save and close the file.
  5. Import the file again.
Note: If the information was already imported, it will need to be modified in the database. Database modification should only be done by a database administrator or Pitney Bowes representative. Contact Pitney Bowes software support for assistance.

UPDATED: August 14, 2021