Attempting to process an imported file in SendSuite® Live results in an error such as:
"System.Xml.XmlException: The '<' character, hexadecimal value 0x3C, cannot be included in a name. Line 2, position 1488." Note:
There are several characters that may generate this message. The error message for each will specify a different character, hexadecimal value, and line and position numbers. In this example, the illegal character is the < character.
An illegal character is present in the data file.
To resolve this issue:
- Open the data file being imported.
- Locate the illegal character(s). If the line and position are not helpful, use Ctrl+f to search for the character.
- Remove the illegal characters.
- Save and close the file.
- Import the file again.
If the information was already imported, it will need to be modified in the database. Database modification should only be done by a database administrator or Pitney Bowes representative. Contact Pitney Bowes software support for assistance.
UPDATED: July 20, 2016