Products affected: PlanetPress®, PBFirst™, ConnectRight™ Mailer
When launching the PlanetPress® dashboard, the following error is displayed:
DataTables warning (table id = 'statusLog'): DataTables warning: JSON data from server could not be parsed. This is caused by a JSON formatting error.
There may be an issue with a log file or with the ConnectRight™ Mailer license.
To resolve this error:
- In Windows Explorer, navigate to C:\pbCCMExec\XXXXX\Dashboard\, where XXXXX is a 5-character code to specific to your company.
- Rename the file log.txt to log.old.
- Refresh the dashboard in Internet Explorer.
- Run the job.
If you need further assistance, please use the Contact Us options below.
UPDATED: August 14, 2021