"DataTables warning: JSON data from server could not be parsed" when launching PlanetPress dashboard

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Products affected: PlanetPress®, PBFirst™, ConnectRight™ Mailer


When launching the PlanetPress® dashboard, the following error is displayed:
DataTables warning (table id = 'statusLog'): DataTables warning: JSON data from server could not be parsed. This is caused by a JSON formatting error.


There may be an issue with a log file or with the ConnectRight™ Mailer license.


To resolve this error:
  1. In Windows Explorer, navigate to C:\pbCCMExec\XXXXX\Dashboard\, where XXXXX is a 5-character code to specific to your company.
  2. Rename the file log.txt ​to log.old.
  3. Refresh the dashboard in Internet Explorer. 
  4. Run the job.

If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021