Resolve Connect+ meter transactions not showing in Business Manager

Learn how to resolve Connect+ meter transactions that are not showing in Business Manager.
Products affected: Business Manager

Issue

Connect+ meter transactions are not showing in Business Manager.

Cause

There are several possible causes for this issue:
  • Data is not being sent to the Connect+ Cloud from the meter
  • Data has not yet been processed through the Connect+ Cloud
  • The Business Manager Connect+ Utility scheduler is not set up to download transactions
  • One or more of the Business Manager services are not running

Resolution

Follow these steps to troubleshoot this issue:
  1. Select Home on the Connect+ meter to go to the home screen
  2. Select Manage Accounts. The Connect+ will attempt to transfer any transactions that have not been sent to the cloud.
  3. When the upload is complete, select Done 
  4. Check Business Manager to see if the transactions appear
Note: Transaction data can take time to be processed through the cloud. After transaction data is uploaded, wait 24 hours before checking to see if transaction data appears in Business Manager.
  1. If the transactions still do not appear, double-click on the Business Manager Connect+ icon on the desktop
  2. Select Scheduling
  3. Under Scheduled Task, if a Transaction download task is present, and the transactions still do not appear in Business Manager, contact Software Technical Support
  4. If a Transaction download task is not present under Scheduled Task, follow these steps to set one up:
    1. Under Select Task, select Transaction download
    2. Under Select frequency, set Minutes to 20
    3. Select Add Task
    4. Select Close to exit the Scheduling screen 
  5. Select the Download Transaction button to start the download manually
  6. Check Business Manager to see if the transactions appear
If the transactions still do not appear 24 hours after completing these steps, contact software support.

UPDATED: August 14, 2021

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