Unable to delete or cancel ship requests in SendSuite Live
Learn how to resolve the inability to delete or cancel ship requests in SendSuite Live.
Products affected: SendSuite® Live
Issue
When you select delete or cancel a ship request in SendSuite® Live, nothing happens.
Cause
The request filtering rules are not correct.
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.
UPDATED: June 03, 2021
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)