Unable to delete or cancel ship requests in SendSuite Live

Learn how to resolve the inability to delete or cancel ship requests in SendSuite Live.
Products affected: SendSuiteĀ® Live

Issue

When you select delete or cancel a ship request in SendSuiteĀ® Live, nothing happens.

Cause

The request filtering rules are not correct.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)