Unable to delete or cancel ship requests in SendSuite Live

Print this support article
Products affected: SendSuiteĀ® Live

Issue

When you select delete or cancel a ship request in SendSuiteĀ® Live, nothing happens.

Cause

The request filtering rules are not correct.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021