"Device ID is Already in Use" message on a Tracking Assistant used with SendSuite Arrival
Product affected: SendSuite® Arrival®
Issue
When attempting to sync a Tracking Assistant, the message "Device ID is Already in Use" is displayed.
Cause
The Device ID of the Tracking Assistant is already in use.
Resolution
- On the Tracking Assistant, select Cancel.
- Select Settings.
- Select Test. The message "Settings test successful" will display.
- Select OK.
- Select Save.
- Sync the Tracking Assistant.
UPDATED: October 16, 2019
