T747 Tracking Assistant QR code does not load image in SendSuite Tracking

Learn how to resolve a T747 Tracking Assistant QR code initialization failure in SendSuite Tracking.
Products affected: SendSuiteĀ® Tracking 11.4, T747 Tracking Assistant

Issue

When scanning the QR code to initialize a T747 Tracking Assistant used with SendSuiteĀ® Tracking 11.4, it fails to load the image.

Cause

The wrong Java runtime version is installed.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: February 22, 2021

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