T747 Tracking Assistant QR code does not load image in SendSuite Tracking

Learn how to resolve a T747 Tracking Assistant QR code initialization failure in SendSuite Tracking.
Products affected: SendSuite® Tracking 11.4, T747 Tracking Assistant


When scanning the QR code to initialize a T747 Tracking Assistant used with SendSuite® Tracking 11.4, it fails to load the image.


The wrong Java runtime version is installed.


This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: February 22, 2021