Windows Task Scheduler not exporting files to SendSuite Tracking folder

Products affected: SendSuite® Tracking

Issue

Windows Task Scheduler is not exporting Excel or CSV files to the SuiteSuite® Tracking folder (C:\SendSuiteTracking\).

Cause

The SendSuiteTracking folder does not have the correct permission settings.

Resolution

To change the permissions on the SendSuiteTracking folder:

In Windows Explorer, open the C: drive.
Right-click on the C:\SendSuiteTracking\ folder and select Properties.

Note: The default directory path for the SendSuiteTracking folder is C:\SendSuiteTracking\. If you do not have a C:\SendSuiteTracking\ folder, follow these steps to locate your SendSuiteTracking folder:

On the SendSuite Tracking computer, open a web browser and sign in to the SendSuite Tracking Administration site.
Select Setup > Tools > ETL Utilities > Scheduler.
Locate the scheduled job and note the directory path to the file location (for example, C:\SendSuiteTracking\).

In the Properties dialog box, select the Security tab.
Select the group titled Everyone and select Edit. If "Everyone" is not displayed:
1. Select Edit.
2. Select Add.
3. In Enter the object names to select field, type Everyone.
4. Select Check Names.
5. Select OK.
Select Allow Full Control.
Select Apply.
Select OK.
Select OK.

Follow these steps to verify that Windows Task Scheduler can now export an Excel or CSV file to C:\SendSuiteTracking\.

Select the Windows Start icon.
In the search box, type Task Scheduler.
Select Task Scheduler.
In the menu on the left, select Task Scheduler Library.
Right-click on the task that exports an Excel or CSV and select Run.
Go to C:\SendSuiteTracking\ (or your SendSuiteTracking folder) and look for the new Excel or CSV file.

After manually running the task, if a new Excel or CSV file does not appear in C:\SendSuiteTracking\, go to Task Scheduler, select the History tab, and review the details of the task. The task may also be misconfigured. Right-click on the task, select Properties, and verify the task is properly configured. Contact software support for assistance.

UPDATED: August 14, 2021

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