Skip to main content
Related Search Topics: Printing
Print this support article

Resolve J696 printer will not print zebra formatted labels in SendSuite Live

Learn how to resolve J696 printer will not print zebra formatted labels in SendSuite Live.
Products affected: SendSuite® Live

Issue

A J696 printer will not print zebra formatted labels. 

Cause

The input mode may be incorrect.

Resolution

Follow these steps to set the input mode to Auto:
  1. On the printer, press the Menu button.
  2. Select System Settings.
  3. Select Input Mode.
  4. Select Auto.
  5. Select OK.
If the issue is not resolved, contact software support.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)