Products affected: SendPro® C, SendPro®+ (2H00, 8H00)
Error code BA01 appears and the device will not print.
The CCD file is bad or missing.
Reboot the device:
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait one full minute.
- Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
- Quickly tap and release the power button to turn the meter back on.
- Tap SendPro Apps on the Home screen, then tap Rates & Updates, or
- Tap the double-headed arrow at the bottom of the Home screen, then tap Rates & Updates.
UPDATED: July 22, 2021