How to resolve a missing tape button on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000, and SendPro P3000

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Products affected: Connect+® 500W, Connect+® 2000, Connect+® 3000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The tape button is grayed out or missing.


Tape printing is not an option when using a Weigh On the Way (WOW) option.


From the Run Mail screen:
  1. Select Weighing.
  2. Select any option except:
    • WOW
    • WOW, first piece
  3. Select OK.

UPDATED: August 14, 2021