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Pitney Bowes Support
How to resolve a missing tape button on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000, and SendPro P3000
How to resolve a missing tape button on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000, and SendPro P3000
Products affected: Connect+® 500W, Connect+® 2000, Connect+® 3000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The tape button is grayed out or missing.
Cause
Tape printing is not an option when using a Weigh On the Way (WOW) option.
Resolution
From the Run Mail screen:
Select
Weighing
.
Select any option except:
WOW
WOW, first piece
Select
OK
.
UPDATED: November 11, 2020
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