Resolve "Code = 152 Message = Shipment Details segment Contents Conditional Required Error" when shipping DHL International API in SendSuite Live

Learn how to resolve the error "Code = 152 Message = Shipment Details segment Contents Conditional Required Error" when shipping DHL International API in SendSuite Live.
Products affected: SendSuite® Live

Issue

When shipping DHL International API, the following error is being returned from DHL API in the carrier response:
 
Code = 152 Message = Shipment Details segment Contents Conditional Required Error

Cause

The Content Description is not filled in.

Resolution

Add the Content Description to the international shipment in the shipping project.

Note: The Line item description is also required.
  • For Mailroom generation 1 projects: The Content Description field not included by default. To have it added, contact Pitney Bowes software support. Fees for customization may apply.
  • For Mailroom generation 2 & 3 projects: The default location for the Content Description is on the same line as weight and dimensions.
  • For Ship generation 1 projects: The default location for the Content Description is under Enter LTL Details.
For further assistance, contact software support.

UPDATED: August 14, 2021

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