"Power Stacker Disconnect" message on the SendPro MailCenter, SendPro P Series, Connect+ Series

Issue

The meter displays the error "Power Stacker Disconnect" and will not run mail.

Cause

This error can be caused by very low humidity ensure that the there is at least 5% humidity in the room with the meter.

Resolution

A restart may resolve the issue. Here are the steps to follow for a safe restart:

1. Select the Gear icon from the lower right corner of the home screen.
2. Select Shut Down from the menu.
3. Select Shut Down on the pop up.
4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
5. After the meter has been off for 10 seconds press the power button to power it back up.