Resolve no updates displayed in ConnectShip Progistics Management Console

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Products affected: SendSuite® Live

Issue

When checking for updates in ConnectShip Progistics Management Console, no updates are available, and installed updates cannot be viewed.

Cause

The version of the Microsoft .NET Framework is not compatible with ConnectShip Progistics Management Console.

Resolution

These instructions are intended for qualified IT personnel. If IT is not available, contact Pitney Bowes technical support for assistance.
  1. Follow Microsoft's instructions to uninstall Microsoft .NET 4.7.0.
  2. Follow Microsoft's instructions to install Microsoft .NET 4.5.1.

UPDATED: June 03, 2021