"CSD Senior Device has stopped" message on the SendPro C, SendPro+

print
Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The device displays the message "CSD Senior Device has stopped" and will not run mail.

Cause

The internal device software has encountered an error.

Resolution

  1. Reboot the device:
    1. Unplug the power cable.
    2. Wait for the display to turn off.
    3. Wait one minute.
    4. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  2. Tap Settings on the toolbar.
    Settings icon
  3. Scroll down to the Envelope Printer Settings section. 
  4. Tap Mail Printer Maintenance.
  5. Tap Print Test Pattern.
  6. Run a test print.
    • If the test print is good, tap on the Home icon.
    • If the test print is not good, contact technical support; have your model and serial number ready.
If you need further assistance, please use the Contact Us options below.

UPDATED: January 13, 2021