Postage Balance says "reading" on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The Postage Balance says "reading" instead of showing the amount of postage available on the device.

Cause

There is an internal component fault.

Resolution

You may be able to clear the error by restarting the device:

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.

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Issue

The Postage Balance says "reading" instead of showing the amount of postage available on the meter.

Cause

There is an internal component fault.

Resolution

You may be able to clear the error by restarting the meter.
  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the meter back on.

UPDATED: July 06, 2021