Postage Balance says "reading" in the Print on Envelopes app on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Issue

When running mail, the word "Reading" appears where the postage amount should be. The message "Not Ready to Print" also appears. You are unable to print postage.

Cause

This can occur if your device is connected to your network using a wired connection. High network traffic may cause your meter to time-out when you are trying to print postage.

Resolution

You may be able to clear the error by restarting the device:

1. Unplug the power cord. The screen should turn off after 10 seconds.
2. Wait 30 seconds.
3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
4. Quickly tap and release the power button to turn the device back on.

If you are still unable to print postage and if you have Wi-Fi available, switch from a wired connection to Wi-Fi. See Setting up a wireless (Wi-Fi) network connection on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.

If you do not have Wi-Fi available, check with your IT manager to see if you can use an Ethernet switch between your device and your network. This can help reduce the network traffic and allow you to print postage without timing-out.

If you need further assistance, please chat with us.