Postage Balance says "reading" in the Print on Envelopes app on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Reboot the device if the postage balance shows "reading".

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The Postage Balance says "reading" instead of showing the amount of postage available on the device.

There is an internal component fault.

You may be able to clear the error by restarting the device:

Unplug the power cord. The screen should turn off after 10 seconds.
Wait 2 minutes.
Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
Quickly tap and release the power button to turn the device back on.

If you need further assistance, please use the Contact Us options below.

The Postage Balance says "reading" instead of showing the amount of postage available on the device.

There is an internal component fault.

You may be able to clear the error by restarting the device.

Unplug the power cord. The screen turns off after 10 seconds.
Wait 2 minutes.
Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
Quickly tap and release the power button to turn the device back on.

If you need further assistance, please use the Contact Us options below.

UPDATED: September 15, 2021

Live Chat

Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET

Live Chat

Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET

Submit support requests (Sign in required)

Mon-Fri, 8am - 8pm ET