"Connectship UPS: error initializing database UPS_customdata : Unable to locate migration instructions" in SendSuite Live

Learn how to resolve the error "Connectship UPS: error initializing database UPS_customdata : Unable to locate migration instructions" in SendSuite Live.
Products affected: SendSuite® Live

Issue

When rating or shipping UPS Consolidated, an error message similar to the following is displayed:

"Connectship UPS: error initializing database UPS_customdata : Unable to locate migration instructions for schema version 3."

Cause

There was an issue with a Progistics Management Console update.

Resolution

Check Progistics Management Console for UPS Consolidated component updates. If any are available, run them For more information, see How to install ConnectShip updates for SendSuite Live.

If no updates are available, contact software support for assistance.

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UPDATED: August 14, 2021

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