Error RA00, RA01, RA02, RA000, DL00, DL01 and RA09 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If errors RA00, RA01, RA02, RA000, DL00 or DL01 appear and the device will not print, update your postage balance, reboot your device, and download any software updates.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

The device displays Error RA00, RA01, RA02, RA000, DL00 or DL01 and will not print.

Cause

The device base is not able to initialize the rates manager, or the device is not linking to the Pitney Bowes infrastructure.

Resolution

  1. Tap Envelope Printing.
  2. Tap Connect.
  3. The device will connect and then download and install any available software updates.
If you need further assistance, please use the Contact Us options below.

UPDATED: January 10, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)