Error code RA00, DL00, DL01 and RA09 on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The meter displays Error RA00, DL00 or DL01 and  will not print.

Cause

The meter base is not able to initialize the rates manager, or the meter is not on the account.

Resolution

  1. Tap Envelope Printing.
  2. Tap Connect on the pop up button.
  3. The device will connect and download then install any available software updates.
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UPDATED: October 02, 2020