"Account does not have sufficient balance; a refill is in progress, please try again" message in SendPro Enterprise
Products affected: SendPro® Enterprise
Issue
When attempting to ship a package using the PB Shipping API, the following error is displayed:
Error
Package 1 has failed validation.
Error message from PB Shipping
API: Account is not having
sufficient funds.
errorCode:insufficient.balance,error
Message:Account does
not have sufficient balance; a refill is
in progress, please try
again.,invalidFields:null
Package 1 has failed validation.
Error message from PB Shipping
API: Account is not having
sufficient funds.
errorCode:insufficient.balance,error
Message:Account does
not have sufficient balance; a refill is
in progress, please try
again.,invalidFields:null
Cause
The postage refill process has not yet completed.
Resolution
The postage refill process should only take a few minutes. Usually, if you wait 60-90 seconds before attempting to process again, this error will go away once the postage refill process is complete.
If the error is not resolved after a few minutes, contact the Pitney Bowes Purchase Power department to verify that your funding account is in good standing, then contact Pitney Bowes software support for assistance.
If the error is not resolved after a few minutes, contact the Pitney Bowes Purchase Power department to verify that your funding account is in good standing, then contact Pitney Bowes software support for assistance.
UPDATED: June 07, 2021
