Issue
When attempting to ship a package using the PB Shipping API, the following error is displayed:
Error
Package 1 has failed validation.
Error message from PB Shipping
API: Account is not having
sufficient funds.
errorCode:insufficient.balance,error
Message:Account does
not have sufficient balance; a refill is
in progress, please try
again.,invalidFields:null
Cause
The postage refill process has not yet completed.
Resolution
The postage refill process should only take a few minutes. Usually, if you wait 60-90 seconds before attempting to process again, this error will go away once the postage refill process is complete.
If the error is not resolved after a few minutes, contact the Pitney Bowes Purchase Power department to verify that your funding account is in good standing, then contact Pitney Bowes software support for assistance.
UPDATED: May 22, 2020