"You have attempted to view more meters than your license allows" when using Total Meter Reporting with your Pitney Bowes meter

Learn how to pull reports using Total Meter Reporting after you see a message stating that you are trying to view more meters than your license allows.
Products affected: DM125™, DM225™,  DM300C™, DM400C™, DM450C™, DM475™, SendPro® C200, SendPro® C300, SendPro® C400, SendPro® C425, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

You see the error message "You have attempted to view more meters than your license allows. Please reduce the number of meters in the control panel and run the report again." when you run a report in Total Meter Reporting.

Cause

You have more active meters in your profile than your license allows.

You commonly see this error when your meter is being replaced, as your old meter and your new meter appear in your profile until your old meter is returned.
 

Resolution

  1. Select OK
  2. Revise your selected meters:
    • For a one-time fix: 
      1. Select Edit / View (placed next to Choose Meters  All Meters ( ) selected) .
      2. Select the one meter you need reports for.
    • For a permanent fix:  
      1. Select Preferences>Customize Meters Names>Exclude From Reports.
      2. Select the checkbox next to your new meter.
      3. Once your new meter has been installed, return to the Preferences screen to disable your old meter and enable your new meter.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)