"Object reference not set to an instance of an object" message on the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The meter displays the message "Object reference not set to an instance of an object" when accessing Trackable Labels

Cause

Not stated

Resolution

You may be able to clear the error by restarting the meter:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the meter back on.
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UPDATED: April 17, 2020