Weight of package missing from USPS Shipping API label in SendPro Enterprise, SendSuite Live, SendSuite Xpress, or SendPro Online
Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, SendSuite Live, SendSuite Xpress, or SendPro Online.
Products affected: SendPro® Enterprise, SendSuite® Live, SendSuite® Xpress, SendPro® Online
Issue
When printing a USPS Shipping API label, the weight is not included on the label.
Cause
For Flat Rate boxes, the weight is not printed on the label.
Resolution
The weight is not printed on the label for Flat Rate boxes because the package can be up to 70 lbs. Customer Package USPS Shipping API labels show the weight in the upper left corner block of text.
UPDATED: June 23, 2021
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)