Weight of package missing from USPS Shipping API label in SendPro Enterprise, SendSuite Live, SendSuite Xpress, SendPro Online, PitneyShip, or PitneyShip Pro

Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, SendSuite Live, SendSuite Xpress, SendPro Online, PitneyShip, or PitneyShip Pro.

Products affected: SendPro® Enterprise, SendSuite® Live, SendSuite® Xpress, SendPro® Online, PitneyShip™, PitneyShip™ Pro

Issue

When printing a USPS Shipping API label, the weight is not included on the label.

Cause

For Flat Rate boxes, the weight is not printed on the label.

Resolution

Flat Rate boxes do not print the weight on the label, as the package can be up to 70 lbs. Customer Package USPS Shipping API labels will display the weight in the top left corner block of text.

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UPDATED: August 18, 2023