Weight of package missing from USPS Shipping API label in SendPro Enterprise, SendSuite Live, SendSuite Xpress, or SendPro Online

Print this support article
Products affected: SendPro® Enterprise, SendSuite® Live, SendSuite® Xpress, SendPro® Online

Issue

When printing a USPS Shipping API label, the weight is not included on the label. 

Cause

For Flat Rate boxes, the weight is not printed on the label.

Resolution

The weight is not printed on the label for Flat Rate boxes because the package can be up to 70 lbs. Customer Package USPS Shipping API labels show the weight in the upper left corner block of text.

UPDATED: June 23, 2021