"Login Failure" or "AssertionConsumerService error" after upgrading to SendPro Enterprise 8.34.2 or higher

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Products affected: SendPro® Enterprise


After upgrading to 8.34.2 or higher, when trying to sign in to SendPro Enterprise, the user receives the error message "Login Failure" or "AssertionConsumerService error".


The SAML Authentication has failed. After upgrading to 8.34.2 and above, the SAML Metadata and Certificate information needs to be exchanged.


Please have your IT department review the SendPro Enterprise SAML 2.0 Authentication Configuration User Reference.

Contact software support to have your metadata updated.

If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021